Health MOT and Consultation Packages Terms and Conditions

General Terms of Engagement

Nutritional Therapy is the application of nutrition science in the promotion of health, peak performance and individual care. Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.

Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a ‘one size fits all’ approach. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to their medical professional. They will also frequently work alongside a medical professional and will communicate with other healthcare professionals involved in the client’s care to explain any nutritional therapy programme that has been provided.

The Nutritional Therapist (NT) requests that the Client notes the following: 

The degree of benefit obtainable from Nutritional Therapy may vary between clients with similar health problems and following a similar Nutritional Therapy programme.
Nutritional advice will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
Nutritional therapists are not permitted to diagnose, or claim to treat, medical conditions.
Nutritional advice is not a substitute for professional medical advice and/or treatment.
Your Nutritional Therapist may recommend food supplements and/or functional testing as part of your Nutritional Therapy programme and may receive a commission on these products or services.
Standards of professional practice in Nutritional Therapy are governed by the CNHC Code of Conduct.
This document only covers the practice of Nutritional Therapy within this consultation, and your practitioner will make it clear if he or she intends to step outside this boundary.

The Client understands and agrees to the following: 

I am responsible for contacting my GP about any health concerns.
If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional therapist. This is necessary because of any possible reaction between medication and the nutritional programme.
It is important that I tell my nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the nutritional programme.
If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my nutritional therapist promptly for clarification.
I understand that the advice is personal to me and may not be appropriate for others.
I must contact my nutritional therapist should I wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.
Recording consultations using any form of electronic media is not allowed without the written permission of both me and my Nutritional Therapist.

Specific Conditions for the One Month Consultation Package

1. This Package entitles the purchaser to the following:

  • 1 x initial consultation with Paula Werrett (duration up to 90 minutes) by Zoom or Phone
  • 3 x follow up consultations with Paula Werrett (duration up to 30 minutes) by Zoom or Phone
  • Written up recommendations following each consultation
  • Email support for queries (N.B. if queries are complex or require discussion then these will be dealt with during one of the follow up sessions)

2. Please note that you may receive recommendations for nutritional supplements and tests. These are optional and are not included in the cost of the One Month Package

3. The package does not include detailed meal plans, however a 7 or 14 day meal plan can be added on at an additional cost. One Month and Three Month Package customers can obtain a 15% discount on Meal plan prices advertised on our website

4. Prior to your first consultation you will be asked to complete a Nutrition Info questionnaire and will be asked to sign our Privacy Policy, Consents Form and Terms of Engagement Form. Please note that your consultation will not be able to take place at the scheduled time unless we are in receipt of these documents


5. Your follow up consultation appointments are designed to be taken at weekly intervals but can be taken at intervals to suit you providing the full set of consultations within your package take place within 2 months of the date of the first consultation

6. Appointments must be booked based around the availability of Paula Werrett. Appointments are usually available in evenings and from 12pm -2pm on week days

7. Packages may be cancelled and a refund issued if done so no later than 24 hours prior to the first consultation. After this time then we are unable to provide a refund for all or part of the package

8. You may reschedule consultations, but appointments must be rescheduled at least 24 hours in advance. Failure to reschedule at least 24 hours in advance will result in you needing to forfeit the consultation appointment

9. Please note that we are unable to take responsibility for Wifi or IT problems affecting your ability to conduct your appointments via Zoom. If WiFi or IT issues at our end make it impossible for the consultation to continue then we will reschedule the consultation for another mutually convenient time

10 Following your One Month Package you may if desired upgrade to the Three Month Consultation Package and the cost of the One Month Package will be deducted



Specific Conditions for the Three Month Consultation Package

1. This Package entitles the purchaser to the following:

  • 1 x initial consultation with Paula Werrett (duration up to 90 minutes) by Zoom or Phone
  • 6 x follow up consultations with Paula Werrett (duration up to 30 minutes) by Zoom or Phone
  • Written up recommendations following each consultation
  • Email support for queries (N.B. if queries are complex or require discussion then these will be dealt with during one of the follow up sessions)

2. Please note that you may receive recommendations for nutritional supplements and tests. These are optional and are not included in the cost of the One Month Package

3. The package does not include detailed meal plans, however a 7 or 14 day meal plan can be added on at an additional cost. One Month and Three Month Package customers can obtain a 15% discount on Meal plan prices advertised on our website

4. Prior to your first consultation you will be asked to complete a Nutrition Info questionnaire and will be asked to sign our Privacy Policy, Consents Form and Terms of Engagement Form. Please note that your consultation will not be able to take place at the scheduled time unless we are in receipt of these documents

5. Your follow up consultation appointments are designed to be taken at weekly intervals but can be taken at intervals to suit you providing the full set of consultations within your package take place within 2 months of the date of the first consultation

6. Appointments must be booked based around the availability of Paula Werrett. Appointments are usually available in evenings and from 12pm -2pm on week days

7. Packages may be cancelled and a refund issued if done so no later than 24 hours prior to the first consultation. After this time then we are unable to provide a refund for all or part of the package

8. You may reschedule consultations, but appointments must be rescheduled at least 24 hours in advance. Failure to reschedule at least 24 hours in advance will result in you needing to forfeit the consultation appointment

9. Please note that we are unable to take responsibility for Wifi or IT problems affecting your ability to conduct your appointments via Zoom. If WiFi or IT issues at our end make it impossible for the consultation to continue then we will reschedule the consultation for another mutually convenient time

Specific Conditions for the Health MOT

1. The Health MOT entitles the purchaser to the following:

  • 1 x initial consultation with Paula Werrett (duration up to 90 minutes) by Zoom or Phone
  • Written up recommendations following the consultation
  • Email support for minor queries (N.B. if queries are complex or require discussion then you will be asked to book in for a follow up consultation

2. Please note that you may receive recommendations for nutritional supplements and tests. These are optional and are not included in the cost of the Health MOT

3. The package does not include detailed meal plans, however a 7 or 14 day meal plan can be added on at an additional cost. Health MOT, One Month and Three Month Package customers can obtain a 15% discount on Meal plan prices advertised on our website

4. Prior to your consultation you will be asked to complete a Nutrition Info questionnaire and will be asked to sign our Privacy Policy, Consents Form and Terms of Engagement Form. Please note that your consultation will not be able to take place at the scheduled time unless we are in receipt of these documents

5. Appointments must be booked based around the availability of Paula Werrett. Appointments are usually available in evenings and from 12pm -2pm on week days

6. Your Health MOT may be cancelled and a refund issued if done so no later than 24 hours prior to the consultation. After this time then we are unable to provide a refund for all or part of the package

7. You may reschedule your Health MOT, but appointments must be rescheduled at least 24 hours in advance. Failure to reschedule at least 24 hours in advance will result in you needing to forfeit the consultation appointment

8. Please note that we are unable to take responsibility for Wifi or IT problems affecting your ability to conduct your appointments via Zoom. If WiFi or IT issues at our end make it impossible for the consultation to continue then we will reschedule the consultation for another mutually convenient time

9. Following your Health MOT you may upgrade to the One or Three Month Consultation Packages and the cost of the Health MOT will be deducted