Terms and Conditions
The term The Nutrition Link or ‘us’ or ‘we’ refers to the owner of the website www.thenutritionlink.co.uk whose registered office is: 156 Beech Road St. Albans, Herfordshire, AL3 5AX, United Kingdom. Company Registration Number 05029589. The term ‘you’ or ‘your’ refers to the user or viewer of our website.
All content created by The Nutrition Link Ltd is for informational and educational purposes only and does not claim to be or constitute legal or other professional advice and should not be relied upon as such. None of the content or products offered on The Nutrition Link Site are meant to diagnose or treat any medical or health conditions and are not intended to replace the advice provided by your healthcare professional.
We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this Site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this Site.
Nutritional information provided on The Nutrition Link website is based on extensive research of current, peer-reviewed scientific literature. Before relying on any nutritional information on this Site, you should carefully evaluate the accuracy, completeness and relevance of this information to your purposes and health and consider the need to obtain appropriate expert advice relevant to your circumstances. We do not give any warranty that the information is free from error or suitable for your purposes.
Please be aware that any testimonials on the Site may not reflect the results that you may achieve. As we are all unique results may vary and your experience may not be similar to the experience of the user testimonials.
Accessing our Site
Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice or to restrict access to some parts of our Site, or our entire Site, to users who have registered with us without notice.
When using our Site, you must comply with the provisions of these terms as set out herein. You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your Internet connection are aware of these terms, and that they comply with them.
Your use of our Site
You may use our Site only for lawful purposes.
You may not use our Site:
- In any way that breaches any applicable local, national or international law or regulation
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
- For the purpose of harming or attempting to harm minors in any way
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware
You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these terms
- Not to access without authority, interfere with, damage or disrupt:
- any part of our Site
- any equipment or network on which our Site is stored
- any software used in the provision of our Site; or
- any equipment or network or software owned or used by any third party
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Use of the Site does not give you any rights as to the intellectual property herein.
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.
You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms that might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it. We also expressly exclude all liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time;
- and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about You and Your Visits to Our Site
Uploading Material To Our Site
You warrant that any such contribution does comply with our standards, and you indemnify us for any breach of that warranty.
By uploading, transmitting, posting or otherwise making available any material via the website, including providing us with any comments, feedback, ideas or suggestions, you grant us a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, edit and exploit the material in any form and for any purpose.
Any contributions you upload to our Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any contributions posted by you or any other user of our Site. We have the right to remove any contributions, material or posting you make on our Site if, in our opinion, such material does not comply with the terms herein.
Viruses, Hacking and Other Offences
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 as may be amended or re-enacted. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.
Linking and Third Party Content
You must not frame, reformat, replicate or mirror any part of the website, or use any data mining robots or other extraction tools in relation to the website, without our prior written authorisation.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you. Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out herein. If you wish to make any use of material on our Site other than that set out above, please address your request to firstname.lastname@example.org
Links from Our Site
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Suspension, Termination and Indemnity
If you breach or fail to comply with these terms or any part hereof, we may take such action as we deem appropriate and may result in our taking all or any of the following actions:
- Immediate, temporary or permanent withdrawal of your right to use our Site
- Immediate, temporary or permanent removal of any posting or material uploaded by you to our Site
- Issue of a warning to you
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
- Further legal action against you
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary
We exclude all and any liability for actions taken in response to breaches of these terms. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Jurisdiction and Applicable Law
We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in the UK. Please read our privacy statement located at the foot of every screen within the website. Please email email@example.com
If you have any concerns about material which appears on our Site, please contact firstname.lastname@example.org
ORDERING PRODUCTS and SERVICES
Products displayed on our website can be ordered securely online through our online shop with payment secured & processed by Stripe.
We accept the following credit & debit cards – MasterCard, Visa, Delta, Visa Electron, Maestro, Switch, Solo, All options can be selected during the checkout process.
Once you’ve placed your order and provided a valid email address you will receive an email order confirmation and a receipt of your credit card transaction
Nutritional Therapy Consultation Services
We offer one off Health MOT and consultation appointments as well as Nutritional therapy packages comprising a number of nutritional therapy appointments. All of our consultation appointments and services are subject to our general Terms of Engagement which can be found here
For all our consultation services you are required to pay for your appointment or package via our website at the point of booking. You will also be required to complete an online questionnaire and to give consent to the terms and conditions of the appointment or package purchased (these will be made available to you at the point of booking). If you do not complete your questionnaire and your consent forms ahead of your consultation we will be unable to proceed with your nutritional therapy appointment and you may be charged additional fees to rebook on another occasion.
Please note that we require a minimum of 24 hours notice to reschedule appointments. Otherwise you are liable for the full consultation fee.
After your consultation you will receive a written report including food (and where appropriate lifestyle, testing and supplement recommendations. Your report will be made available to you through our secure Practice Management System (usually within 48 hours of each consultation unless otherwise specified).
Please note that additional charges apply for any recommended tests and supplements. The Nutrition Link may receive a small fee from supplement and testing companies to cover the costs of administration and time involved to advise you on these products and services
It is confidential that you are a client of The Nutrition Link Ltd, as well as what you discuss in your sessions. There are however, some limits and exceptions to confidentiality.
If your consultant has serious concerns about your safety or the safety of another person normal confidentiality may be lifted. You will be asked to provide your GP’s contact details, as someone they may contact. The Nutrition Ltd keeps a record of your name, contact details and dates and times of appointments on a password-protected database. Your consultant is required to keep brief notes about the focus of your work. These are kept securely and are password protected. Any reports produced by The Nutrition Link Ltd to evaluate the service contain anonymised data and will not contain any identifying information of clients.
Specific Terms and Conditions apply for our Health MOT, 1 month and 3 month packages. These can be found here
We use a variety of suppliers for our test kits and other physical products. When you send your order over the internet, we will send you an order confirmation by email. All order confirmations will be sent on or before (but no later than) delivery of your sample collection pack or home test kit.
After your payment has been processed we will forward you the necessary sample collection pack / home test kit needed. This should be dispatched within 5 working days depending on stock.
All dispatch dates quoted are approximate only. All shipments are sent first class or by courier. No specific times will be allotted to delivery.
It is your responsibility to inspect your order immediately upon delivery. You shall notify The Nutrition Link within 7 days of delivery in respect of any damage to the sample collection pack(s) / home test kit(s), shortfall or incorrect specification being delivered. If you do not notify The Nutrition Link within 7 days following delivery, the order received shall be deemed in accordance with the order placed by you and completely satisfactory.
We aim to provide your test results within 10-15 working days of receipt of your returned sample(s). Your results will be shared with you securely via our Practice Management system Practice Better
Serum and plasma samples are stored frozen and retained for a period of 1 month by the processing laboratories in accordance with the Royal College of Pathologists Guidelines. Additional testing or retests will only be performed upon specific request by the client. Samples will be disposed of after this period by incineration.
All orders may be cancelled and refunded prior to the issue of the sample collection pack(s) or home test kit(s).
Under the Distant Selling Regulations you may cancel the order within 14 days following the date it was received. To do this you must either notify The Nutrition Link by email or by post t informing The Nutrition Link that the order is being returned under the “14 day cooling off period”. The test kit must be returned with sufficient outer packaging to ensure that no damage is caused in transit to The Nutrition Link. The costs of returning the sample are borne by you. A refund will be made within 30 days of receiving the cancellation request. Further details of the Distant Selling Regulations can be found at: https://www.gov.uk/online-and-distance-selling-for-businesses/overview
Refunds will not be given after the sample collection pack(s) or home test kit(s) has/ have been used
In purchasing our products you are agreeing with our terms and conditions and therefore agree not to sell our test kits outside of England, Scotland and Wales.
Any advice given by The Nutrition Link in relation to results from our test kits does not supersede advice given by a medical doctor and medical concerns should be referred to a medical doctor.
Meal Plan Services
Our meal plan service products must be paid for at the time of booking. Ahead of preparing your meal we require you to complete an online questionnaire via our secure Practice Management portal. We will then prepare and forward your meal plan within 5 day’s receipt of your completed questionnaire. You may cancel your Meal plan order prior to completing your questionnaire and we will refund you. Once you have completed your questionnaire then we are unable to provide refunds. If in the unlikely event that you are unsatisfied with the content of your meal plan once you have received it then let us know and we will do our best to rectify your plan to meet your needs
Affiliate Products and Services Offered via The Nutrition Link
The Nutrition Link offers a variety of affiliate products and services. When purchasing such products and services you will be diverted through The Nutrition Link online shop to the affiliate in question. Once on the affiliate site then you are bound by the terms and conditions of the affiliate and The Nutrition Link takes no responsibility for any products and services purchased through these channels
FEEDBACK & COMPLAINTS
We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any aspect of The Nutrition Link, please contact us. We endeavour to respond to all complaints within 5 working days. We will keep you informed as we handle your complaint and will, in most cases, be able to resolve this within 30 days.
The Nutrition Link shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood, riots, fire, drought, war or legislation.
ACCURACY OF INFORMATION
This website may include unintentional inaccuracies or typographical errors, for which we apologise. The Nutrition Link reserve the right to make changes in the products, prices and content described in this website at any time and without notice. We reserve the right to not supply goods and to cancel your order in the event of a pricing error or omission. We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.